IT Desktop Support

MTC Federal Credit Union • Greenville, SC

3h • Onsite

About The Position

Role:
Provide first-level technical support for desktop systems, hardware, and basic network issues, with additional responsibilities supporting the Symitar core banking system and related automation tasks. This is an entry-level position ideal for candidates with some IT experience and a strong willingness to learn and advance.

Requirements

• Strong analytical and troubleshooting skills.
• Familiarity with Microsoft Office/Microsoft 365 and Windows environments.
• Excellent verbal and written communication skills.
• Willingness to learn new technologies and processes.
• Ability to diagnose and resolve basic technical issues.
• Frequent bending, kneeling, and reaching; some lifting (less than 50 lbs).
• On-site work at corporate office or as required.
• Monday–Friday, 8:00 am–5:00 pm; occasional after-hours or weekend support.

Nice To Haves

• Up to 1 year of related IT support experience (preferred; not required).
• Two-year college degree, technical certification, or equivalent training (preferred; not required).
• Basic programming/scripting experience (PowerOn, FTA, or similar) is a plus.

Responsibilities

• Provide help desk support for desktop, hardware, and basic network issues.
• Assist with setup, troubleshooting, and moves of IT equipment.
• Support Symitar core banking system operations, including monitoring backups, print queues, and system refreshes.
• Utilize basic scripting (PowerOn/Easy Writer) for automation and reporting tasks.
• Maintain user security privileges and assist with onboarding/offboarding processes.
• Monitor and process file transfers according to vendor timelines.
• Collaborate with IT team and third-party vendors to resolve issues.
• Document procedures and resolutions for recurring issues.
• Maintain confidentiality and professionalism in all communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree