Specialist, Imo Technology

DPS•Denver, CO

10d

About The Position

Support and enhance the effective use of technology within Beacon IMO Network schools by administering and managing activities within a specific area of responsibility. The role serves as the subject matter expert, applying gained knowledge to execute, maintain, and improve systems, programs, or processes while ensuring seamless integration of hardware, software, and analytics to drive innovation and empower staff, students, and stakeholders in achieving educational goals. What DPS Offers You: A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives. Salary Range . Click here for more information on compensation for these roles. In addition to competitive compensation, DPS has other Total Reward offerings such as; time off , health and wellness benefits , and PERA Retirement .

Requirements

3+ years Information Technology work experience in supporting desktop software and hardware. Supporting diverse user groups in an education environment preferred
Any system certification such as Google Educator Certification, Learning Management Certification, A+ or related certification(s) to repair in-warranty district Chromebooks preferred.
Knowledge of the Google Apps Workspace, including Gmail, Calendar, Docs, Sheets, and Slides
Effective communication, time-management and organizational skills
Ability to anticipate needs and proactively escalate or meet those needs as appropriate
Strong attention to detail
Ability to effectively handle and prioritize multiple demands and competing deadlines
Ability to take responsibility for one’s own performance
Work collaboratively with others on a team
Knowledge of a variety of software and applications, including Google, Microsoft Windows, Mac OSX, iOS, Chrome OS, Amazon Web Services, MS Office productivity suites, web browsers, educational apps, enterprise apps, and web apps as well as Chromebook, PC and Mac hardware, printers, peripherals, specialized hardware systems
Knowledge of Mac servers, virtual PC servers, enterprise systems (particularly the student information system)
Knowledge of network connectivity, network device configuration, and troubleshooting
Ability to discuss issues at a technical or non-technical level, depending on the audience
Ability to read and interpret relevant manuals and information and to understand and troubleshoot a variety of programming techniques
Ability to interpret, adapt and occasionally deviate from established practices and procedures for new situations
Ability to provide own reliable transportation to perform work throughout school District
Ability and skills to quickly learn new systems and applications
Demonstrated success in troubleshooting, isolating and diagnosing problems
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Students First.
Integrity.
Equity.
Collaboration.
Accountability.
Fun

Nice To Haves

Supporting diverse user groups in an education environment preferred
Any system certification such as Google Educator Certification, Learning Management Certification, A+ or related certification(s) to repair in-warranty district Chromebooks preferred.

Responsibilities

Research, evaluate, and support new software and hardware to advance school innovation initiatives.
Provide high-quality, timely support to students, staff, and stakeholders both in person and remotely
Maintain and update team policies, procedures, incident management, and onboarding programs for new staff, ensuring relevant content is included
Train and build staff knowledge on supported technologies through professional development, including self-service tools
Manage and maintain network servers, software, and hardware updates, adhering to district and information security policies
Support school events by managing technology related logistics, including hardware and software setup
Ensure compliance with FERPA, HIPAA, and other state privacy regulations, providing staff training as needed
Audit, maintain, and manage software and hardware inventory, including offboarding and onboarding devices, and repairing equipment as authorized
Leverage business analytics to provide actionable reports and insights for school leadership and stakeholders
Lead meetings, projects, and technology implementations while serving as the team’s subject matter expert and escalation partner for complex issues
Other duties as assigned