Specialist II, Technology Training

Pilot Company•Knoxville, TN

About The Position

The Technology Training Specialist oversees the planning, development, and implementation of training programs designed for Technology team members as well as the broader organization. This role focuses on ensuring that all team members, regardless of department, have access to technology training options that equip them with the technical, analytical, and business management skills necessary to support Pilot’s technology strategy and transformation. By expanding training opportunities beyond the Technology team, this role helps foster a culture of technological proficiency and continuous learning throughout the organization.

Requirements

Bachelor's Degree Required
Minimum 3 years experience
Adult learning theories / principles
Training evaluation methods
Proficiency in Learning Management Systems (LMS) such as Workday Learning
Proficiency with virtual training platforms (e.g., Microsoft Teams, Zoom, Webex)
Familiarity with AI-driven or adaptive learning technologies
Strong understanding of enterprise technologies (e.g., cloud platforms, cybersecurity basics, data analytics tools).
Ability to translate complex technical concepts into accessible training for non-technical audiences.
Career pathing and competency frameworks Applying change management frameworks (e.g., ADKAR)

Responsibilities

Collaborates with subject matter experts and leaders across multiple departments to ensure alignment on training plans, accuracy of content, and execution.
Develops, designs, and implements training plans and and content based on priority and impact.
Facilitates and administers training via multiple channels including in-person, e-learning, virtual, and third party-led trainings.
Measures effectiveness of training programs by eliciting team member feedback through surveys and other means.
Manages training resources including budget, tools, materials, and third-party consultants to ensure optimal utilization.
Partners with department heads and human resources to ensure technology team members have clear job competencies, development plans, and career paths. Stays up to date with latest training methodologies and technology trends, implementing into roadmap as needed.