Technology Specialist II

City of St. Joseph•Saint Joseph, MO

22h•Onsite

About The Position

Provides support and maintenance for City of Saint Joseph infrastructure systems and equipment, including but not limited to Desktops, Laptops, Line of Business Applications, Servers, Network Switches, Routers, and Firewalls.

Requirements

Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making
Must possess excellent spelling, grammar, communication and decision-making skills
Must have the ability to professionally handle large amounts of confidential personal and financial information
Must be organized, able to multi-task and detail-oriented
Must have the ability to read, comprehend, and utilize information obtained
Knowledge of working with computer systems and standard software applications related to Information Technology
Ability to understand advanced computer terminology and identify hardware and peripherals
Daily use of computers and other computer and printer equipment and appropriate tools used in the maintenance and repair of computers.
There may be times when use of personal vehicle may be required.
Work is performed in an office setting with a controlled environment, however, can occasionally be in a moderately noisy location (e.g. business office, light traffic).
Job can require long hours working at a computer terminal, or in tight quarters during installation of equipment.
Occasionally lifts 10 to 20 pounds, with the occasional exertion of up to 100 pounds of force; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires working in high, precarious places, exposure to outdoor weather conditions and exposure to the risk of electrical shock; Must be able to climb ladders.
High school diploma or equivalent required.
All applicants must pass a drug screening and criminal background check prior to employment.
Any job offer made by the City is contingent upon the applicant passing the drug screening and background check.

Nice To Haves

Bachelor’s degree in computer science, Information Technology, or closely related field preferred, or 5 or more years of experience in network administration or PC support.

Responsibilities

Responsible for installation, maintenance and high-level troubleshooting of the City of Saint Joseph Technology Infrastructure including but not limited to: Servers, Data Storage, Data Protection, Network Switching, Network Routing, Firewall Configuration, Wireless Networks, Fuel Systems, Surveillance Systems, Door Access Control, VOIP Phone Systems, Low Voltage Wiring, and Power Management Systems
Responsible for installation, maintenance and high-level troubleshooting of the City of Saint Joseph Technology Support Solutions including but not limited to: Hypervisors, Data Protection, Multi-Form Authentication, VPN, System Imaging, System Monitoring and Management, Password Management, Video Conferencing, Website Hosting, Office365, and Law Enforcement Vehicle Communications
Provides high-level end user and systems support
Ensures proper and consistent documentation of systems and solutions throughout the Information Technology Department
Performs high-level Infrastructure troubleshooting and corrective maintenance
Assists with the monitoring of potential risks/opportunities of existing City of Saint Joseph technologies, and strives for continuous improvement
Assists with the Emergency Operations Center when activated.
Answers phones, maintains files.
Performs all other related duties as assigned.

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