Specialist II: MA/Scheduler
About The Position
Pagosa Springs Medical Center (PSMC) is seeking a compassionate and detail-oriented Medical Assistant / Scheduler to support our Oncology and Infusion Services team. This hybrid role primarily functions as a Medical Assistant, providing direct patient care and clinical support, while also assisting with scheduling coordination for oncology and infusion services. The position plays a critical role in ensuring a seamless patient experience from intake through treatment by supporting both clinical and administrative workflows. The ideal candidate is patient-focused, highly organized, and comfortable balancing both clinical responsibilities and scheduling tasks in a fast-paced specialty care environment.
Requirements
- High school diploma or equivalent required
- Current AHA BLS (Heartsaver) certification required
- Strong clinical and patient care skills
- Excellent organizational and multitasking abilities
- Strong communication and customer service skills
- Attention to detail and accuracy in documentation and scheduling
- Proficiency with electronic health record systems and basic computer programs
Nice To Haves
- Graduate of an accredited Medical Assistant program preferred
- Clinical experience as a Medical Assistant preferred
- Experience in a specialty clinic, oncology, or infusion setting a plus
- Scheduling or healthcare administrative experience preferred
- Medical Assistant certification preferred but not required
Responsibilities
- Perform patient intake including vital signs, medical history, medications, and allergies
- Assist providers with exams, treatments, and procedures
- Administer medications and injections under supervision and within scope of practice
- Perform clinical tasks such as EKGs, dressing changes, and other ordered procedures
- Prepare and maintain exam and treatment areas, ensuring cleanliness and proper stocking
- Provide patient education and reinforce provider instructions
- Follow all infection prevention and patient safety protocols
- Assist clinical staff with coordination of patient care and treatment flow
- Support chart preparation, order verification, and follow-up care coordination
- Collaborate with providers, nurses, and staff to ensure efficient patient throughput
- Schedule oncology clinic and infusion appointments accurately and efficiently
- Provide patients with appointment details, preparation instructions, and arrival times
- Coordinate scheduling based on provider availability, treatment protocols, and equipment needs
- Reschedule patients and manage scheduling changes as needed
- Answer phone calls and respond to patient inquiries in a professional and timely manner
- Communicate scheduling updates and coordinate follow-up appointments
- Direct clinical questions to appropriate staff when necessary
- Collect and verify patient demographic and insurance information
- Assist with pre-certification and authorization processes
- Ensure accurate documentation in the electronic health record
Benefits
- Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
