Minneapolis

Jubilant Bhartia Group•Chicago, IL

40d

About The Position

Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry-leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scale. As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems including SmartFill, RubyFill, and future releases for clients around the globe.

Requirements

College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desirable.
At least 3 years' experience in technical field service with experience in providing technical support over the telephone.
Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom software.
Strong technical reading and writing skills with good working knowledge of Microsoft Office.
Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO13485.
Fluency in English, with clear and concise communication skills, and outstanding listening skills.
Eligibility to travel throughout the United States and Globally, possesses a valid US passport and a valid driver's license with a satisfactory driving record.
Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioactivity.

Responsibilities

Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficiently.
Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultures.
Strive for customer satisfaction by troubleshooting via phone, email, and on-site visits.
Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedures.
Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA's).
Maintain accurate and timely records within the quality system of all complaints received and troubleshooting performed.
Schedule, plan, and perform routine preventative maintenance on systems in the field.
Develop preventative maintenance instruction documents, update and prepare other technical documents as required.