Field Engineering Specialist - Detroit, MI
About The Position
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: showcase your expertise in technical repair and installation for Roche assigned product lines offer valuable service to laboratory customers in your assigned territory provide routine technical support, on-site service, repair, and installation of Roche products serve as a customer contact for technical and service-related issues and perform preventative maintenance diagnose and resolve mechanical, hardware, software, and system failures document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successfully training or certification as defined by RD Services Leadership and policy
- Ability to travel, including some overnight travel, is required
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential
Responsibilities
- showcase your expertise in technical repair and installation for Roche assigned product lines
- offer valuable service to laboratory customers in your assigned territory
- provide routine technical support, on-site service, repair, and installation of Roche products
- serve as a customer contact for technical and service-related issues and perform preventative maintenance
- diagnose and resolve mechanical, hardware, software, and system failures
- document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
