Field Engineering Specialist - Detroit, MI

Roche•Dearborn Heights, MI

1d•Onsite

About The Position

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: showcase your expertise in technical repair and installation for Roche assigned product lines offer valuable service to laboratory customers in your assigned territory provide routine technical support, on-site service, repair, and installation of Roche products serve as a customer contact for technical and service-related issues and perform preventative maintenance diagnose and resolve mechanical, hardware, software, and system failures document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

Requirements

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Ability to travel, including some overnight travel, is required

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential