Specialist, Digital Course Materials

Barnes & Noble Education • Florham Park, NJ

9d • $25 - $26

About The Position

At Barnes & Noble Education (“BNED”) we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together, our teams work to elevate lives through education. To support our mission, we are seeking a Specialist, Digital Course Materials to join our dynamic team. In this role, you will be responsible for ensuring the accuracy, availability, and seamless delivery of digital course materials across company systems. You will manage catalog integrity, oversee product configuration, and support content ingestion processes to ensure timely and reliable access for both stores and customers. You will play a key role in driving the adoption of digital course material programs by developing and implementing effective tools and processes. As a subject matter resource for store teams, you will troubleshoot and resolve product-related issues, ensuring a smooth customer experience. Additionally, you will collaborate cross-functionally with internal teams and external partners to support and launch strategic digital initiatives. Your contributions will help strengthen the digital course materials program and support overall business growth.

Requirements

• Bachelor’s degree in Analytics, Computer Science, Finance, or 1–3 years of relevant experience.
• Proficiency in Excel and/or SQL preferred, with strong analytical skills and a results-oriented, detail-driven mindset.
• Quick learner with a “roll up your sleeves” attitude, able to adapt, iterate, and deliver efficiently in a fast-paced, ambiguous environment.
• Collaborative cross-functional partner and effective team player, capable of engaging stakeholders at all levels, including management and external partners.
• Excellent written and verbal communication skills.
• Occasional travel may be required.

Responsibilities

• Serve as the primary support for stores on all digital-related inquiries and issues, including B2C and Inclusive Access (IA) programs, ensuring smooth operations and positive customer experiences.
• Drive the growth, maintenance, and optimization of the B2C digital catalog, ensuring accuracy, availability, and scalability.
• Facilitate bulk B2C digital purchases for store and campus partners, supporting revenue and adoption goals.
• Develop and maintain reports, operational processes, and tracking tools to monitor digital material adoption and inform decision-making.
• Collaborate with HQ teams and external partners, including VitalSource and publishers, to enhance and expand the digital catalog.
• Analyze trends and performance data related to digital materials, providing actionable insights to Academic Solutions and field teams.
• Support the coordination and execution of digital initiatives, including new program launches and reporting tools.
• Partner with First Day and First Day Complete teams to drive IA, Opt-Out, and B2C digital adoption initiatives.
• Produce and distribute ad-hoc reports to field and corporate teams to inform operations and strategy
• Perform additional duties and responsibilities as assigned.

Benefits

• At BNED, we offer a variety of programs and resources to support the physical, mental, and financial well-being of our employees by offering a competitive total rewards package for full-time employees, which includes medical, dental, and vision plans, 401k match, life insurance, commuter benefits, paid time off with paid holidays, and a broad range of other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees