Specialist, Deduction Management- Kroger

C.A. Carlin•Schaumburg, IL

7d•Hybrid

About The Position

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry. What We Do Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline. We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc. Overview of the Role Candidate will be responsible for deduction management and check requests along with effectively researching, analyzing, documenting, and resolving a variety of deduction claim types in accordance with client specific standards and procedures. The ideal candidate would be well organized, detail oriented with excellent communication skills and able to work independently. Must possess good computer skills as well as be a team player with a positive attitude. HYBRID; 2 days Work from home and 3 days work in office. 1300 n. Plum Grove Rd., Schaumburg, IL At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!

Requirements

Proficient in Microsoft Office (Outlook, Word, Excel), and Adobe Acrobat
Extremely organized and detail-oriented; enjoys working tasks to completion.
Strong written and verbal communication skills.
Creative Problem solver with strong analytical skills who strives for results.
Great data entry skills with and attention to detail.
Highly resourceful team-player, with the ability to also be effective independently.

Nice To Haves

Any Prior experience with KROGER.
Any Prior experience with a broker/manufacturer.
Prior experience with QuickBooks, Synectics, Adesso, Vistex, AFS a plus but willing to train the right person.

Responsibilities

Provide excellent, timely, accurate and professional customer service.
Verify the validity of invoicing discrepancies by means of researching customer claims.
Communicate effectively both verbally and written with various departments within the company, clients, and customers to resolve deduction inquiries.
Responsible for monitoring and maintaining the open AR balance for assigned accounts.
Prioritize workflows for all aged claims, including follow up, resolution, and pursuing repayment.
Gather claim documentation, investigate claims, analyzing to validate customer deductions.
Work on a variety of web-based client systems.
Work with Account Receivable to resolve disputes on customer invoices.