Specialist, Culture & Experience

Known•New York, NY

8h•Onsite

About The Position

Known is seeking a Specialist, Culture & Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work. Serving primarily as the Office Manager, this person owns the daily operations of our NYC office and is a consistent, approachable presence for employees. By keeping the office organized and running smoothly, the Specialist helps set the tone for a workplace where people feel welcomed and supported. Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for. This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work. This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters.

Requirements

3+ years of experience in office management, workplace operations, or office administration
Experience overseeing daily administrative operations of an office
Proven ability to manage multiple priorities and systems
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Strong attention to detail and time management skills
Experience managing vendors and office services
Ability to work independently and take ownership of responsibilities with minimal oversight
Strong judgment and problem-solving skills
Proficiency in Microsoft Office and Google Workspace
Basic budgeting or expense tracking experience preferred
Experience supporting internal events or programs preferred

Responsibilities

Oversee daily office operations and maintain a productive, organized, and welcoming environment
Serve as the primary point of contact for office-related needs and employee requests
Manage office supplies, amenities, and shared spaces
Track and submit office expenses and support budgeting processes
Coordinate maintenance, repairs, and facilities requests, and maintain office equipment
Manage vendor relationships and office services
Handle mail, deliveries, shipments, and general office logistics
Support workspace setup, onboarding logistics, and office updates as needed
Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming
Coordinate event logistics, including catering, supplies, room setup, and vendor management
Support initiatives related to employee engagement, wellbeing, learning and development, and cultural observances
Maintain office amenities, food and beverage programs, and swag inventory
Support onboarding experiences and welcome clients and guests
Serve as a liaison between Known offices to support coordination of internal events, workplace initiatives, and shared programs
Support internal communications, including Slack posts and emails, calendar invites, and communication channels
Maintain internal calendars, documentation, and shared resources
Partner with Talent on scheduling and employee logistics
Support special projects across Culture, Communications, Facilities, and Events