Specialist 2, Arbitration

Nissan • Murfreesboro, TN

3d • Onsite

About The Position

We are currently looking for a Specialist 2 – Arbitration to join our team in Murfreesboro, TN . Under appropriate supervision, responds to issues associated with the mediation and arbitration function, and serves as a resource for Nissan staff regarding state and federal laws. Handling high level and high risk matters that could potentially exceed $500,000 for Nissan North America, Inc. Negotiates issues with the consumer and consumer protection agencies including investigating issues, documenting concerns, and resolving lemon law and/or breach of warranty matters. Contributes to building brand value and achieving enduring profitable growth.

Requirements

• Education: Bachelor’s degree. Consider equivalent related college or technical courses, seminars and in-house classroom training.
• Experience: One year directly related experience at a professional level preferred.
• Job Knowledge and Skill: Basic computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills.
• Computer Skills: Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.
• Physical Requirements: The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
• Ability to perform work onsite at Murfreesboro, TN.
• Travel requirements (Occasional overnight travel may be required.)

Responsibilities

• Evaluates incoming cases from attorneys, regulatory agencies, and Nissan staff consumers in reference to alleged Lemon Law and Breach of Warranty issues.
• Collects and closely analyzes warranty and non-warranty data to mitigate potential risks to the Nissan and/or Infiniti Brands.
• Provides recommendations consistent with state and federal laws while mindful of corporate best practices.
• Effectively negotiates settlements and repurchases directly with attorneys and third-party agencies personnel through strong verbal and written communication.
• Calculates voluntary and mandated vehicle repurchases/replacements within given time frame requirements of each state to prevent financial penalties to Nissan North America, Inc.
• Reviews Final repair attempt demands and arranges for inspections and / or final repairs within the required time frames of the applicable state laws.
• Schedules appointments between dealers, attorneys, and factory representative regarding issue resolution and lawsuit avoidance.
• Interfaces with dealerships, regional field personnel, legal counsel, and engineering departments to thoroughly research and resolve complex issues.
• As necessary, performs other related duties of which the above are representative.

Benefits

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees