Special Projects Manager

Mountain Valley Express•Phoenix, AZ

15h•$90,000 - $100,000•Onsite

About The Position

Special Projects Manager – Job Description Phoenix, AZ – Onsite Who We Are Mountain Valley Express (MVE) is a leading LTL Carrier and 3PL Services provider with locations across California, Arizona, and Nevada. With years of experience, a dedicated team, and cutting-edge technology, MVE offers a broad range of services, including less-than-truckload (LTL), full truckload, custom invoicing and auditing, optimization, warehousing and distribution, engineering solutions, and packaging and shipping supplies. Our deep understanding of the market, along with strong carrier partnerships, allows us to deliver highly tailored services that meet the unique needs of our customers. The Opportunity We are seeking a Special Projects Manager to support terminal operations while serving as a key point of contact for one of our major customers. This role is highly operational and hands-on, focused on assisting day-to-day terminal activities, supporting dispatch as needed, and ensuring service excellence for a high-volume account. This position will work closely with local leadership, drivers, dispatch, and cross-functional teams to maintain efficient operations, resolve issues in real-time, and drive continuous improvement. In addition to operational support, this role will provide strategic insight and lead initiatives that enhance performance, customer satisfaction, and overall service delivery.

Requirements

Education: Bachelor’s degree in Business Administration, Logistics, or related field (or equivalent experience)
Experience: 7 - 10 years of LTL Operations experience, including terminal and/or dispatch exposure
Strong understanding of LTL terminal operations and dispatch functions
Ability to operate effectively in a fast-paced, hands-on environment
Excellent communication and relationship management skills
Strategic thinker with a proactive, problem-solving mindset
Highly adaptable with the ability to shift between operational and strategic priorities
Strong organizational and multitasking abilities

Responsibilities

Operational & Terminal Support: Provide day-to-day support within the terminal, assisting with freight movement, dock coordination, and overall operational needs to ensure efficient service execution.
Dispatch Support: Assist dispatch operations as needed, including routing support, communication with drivers, and helping to resolve service or scheduling challenges.
Dedicated Customer Support: Act as a primary operational liaison for a major customer, ensuring service expectations are met, issues are resolved quickly, and communication remains proactive and solution-oriented.
Strategic Advisory: Provide insights and recommendations to leadership regarding operational performance, customer needs, and opportunities for service improvement and growth.
Cross-Functional Collaboration: Partner with operations, customer service, linehaul, and leadership teams to address challenges, align priorities, and implement effective solutions.
Project Leadership: Lead and support special projects aimed at improving terminal efficiency, service levels, and customer satisfaction.
Process Improvement: Identify inefficiencies in daily operations and implement practical, scalable solutions to enhance productivity and reduce service failures.
Data Analysis & Reporting: Monitor key performance indicators related to service, efficiency, and customer performance; provide updates and actionable insights to leadership.