Special Projects Director - Human Services

Dungarvin • South Bend, IN

5h • Remote

About The Position

Step into a dynamic, high-impact role where you make an immediate difference leading interim operations during critical vacancies, driving national projects, and bringing operational expertise to solve real challenges across multiple states. You’ll step in as interim leadership when teams need steady guidance the most (quality concerns, leadership gaps, acquisitions, or divestitures), stabilize services, build trust, and keep the mission front and center. When not on assignment, you’ll manage national projects, conduct business/systems analysis, support new service development, lead change initiatives, and contribute to communities of practice and organizational improvements.
This is a role for someone who thrives in uncertainty, brings calm confidence and empathy to difficult situations, and finds deep reward in turning challenging moments into positive outcomes for the people and teams we serve.

Requirements

• Education: Bachelor’s degree in Organizational Development, Business Administration, or a related field.
• Experience: 7+ years of experience leading and managing human services, preferably residential and/or day services for persons with disabilities.
• Project Managment: Proven project management experience (1–3+ years) including scope definition, planning, execution, risk management, stakeholder engagement, and successful project delivery.
• Project Governance & Methodology: Experience applying formal project management methodologies (Agile, Waterfall, Hybrid), including project charters, RAID logs, change management, and executive reporting.
• Regulatory Knowledge: Strong understanding of regulatory, compliance, and operational frameworks in human services across multiple states.
• Microsoft 365 & Excel Expertise: Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Budget & Resource Management: Experience managing project budgets, forecasting costs, allocating resources, and delivering projects within scope and financial parameters.

Nice To Haves

• Certifications: PMP, APM, CPPM or other project management certification
• Project Management Systems Proficiency: Experience with tools such as ClickUp, Zilicus, MS Project, or Visio.
• National Oversight: Experience managing multi-state operations or national initiatives
• Process & Systems Optimization: Familiarity with workflow optimization, system development, and operational assessments.
• Change Management: Experience designing and executing organizational change plans, including stakeholder readiness, communications, training, and adoption tracking
• Risk & Issue Management: Ability to proactively identify, mitigate, and escalate risks using structured tracking tools.
• Data & Metrics Orientation: Ability to define KPIs, track performance metrics, and leverage data for continuous improvement.

Responsibilities

• Serve as interim operational leader during vacancies. Providing direct supervision, team support, budget oversight, and continuity of quality services (often in fast-moving, high-need situations).
• Act as a subject matter expert in operations, regulatory compliance, best practices, and process improvements.
• Lead national projects and initiatives from initiation to completion (scope, planning, execution, stakeholder communication, budget tracking, and transition).
• Conduct detailed operational and systems analysis to identify inefficiencies, recommend solutions, and support strategic decisions.
• Support change management, quality assessments, new service stabilization, and cross-functional collaboration.
• Contribute to national communities of practice, policy development, training creation, satisfaction surveys, acquisitions support, and other strategic priorities as needs arise.
• Travel on short notice to support urgent operational assignments while balancing national project work.

Benefits

• Compensation: Based on Geographical area. Bonus eligible position.
• Work Environment: This is a remote position with significant travel expectations (80% to 90% travel). The role will require travel for extended periods, typically 2 to 3 weeks at a time, across the nation. Must live within one of the states Dungarvin operates in to be eligible.
• Team Culture: Light-hearted humor, deep mission pride, and genuine peer support keep us grounded and connected.
• Work Schedule: Must maintain a flexible schedule but standard business hours (Mon-Fri), plus occasional extended overnight travel.
• Retirement Plan: 401 K plan withemployer match after one year of service.
• Time Away: PTO that increases with tenure, PTO donation options.
• Insurance & Health: Medical, dental, and vision coverage (including dental for domestic partners), pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks: National Brand Discounts, Employee Referral Program, Employee Assistance Program
• Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Director