Special Loans Administrator l -HELOC Phones

Dovenmuehle Mortgage, Inc. • Lake Zurich, IL

1d

About The Position

Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.

Requirements

• 1-3 years of mortgage servicing experience is helpful but not required.
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus.
• Customer service experience, a plus.
• Microsoft Office (Excel, Word, and Outlook).
• Strong communication, interpersonal, and organizational skills.
• High math aptitude.
• Must be able to work in a very fast-paced environment.
• Possess critical thinking skills.
• High School Diploma.

Nice To Haves

• Some college experience is preferred.

Responsibilities

• Accurate and timely input and processing of various loans.
• Responsible for reviewing and preparing documentation.
• Promptly and professionally respond to inquiries via incoming and outgoing calls.
• Direct Proxy emails and incoming mail to the appropriate party.
• Verify and QC tasks performed by colleagues.
• Prepare and distribute daily, weekly, monthly internal reports as required.
• Monitor and apply Suspense funds.
• Handle escalated issues and serve as a resource for questions/issues from junior staff.
• Correspond with investor/client to determine new payment factors.
• Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products.
• Correspond with homeowners.
• Correspond with outside vendors to obtain needed documentation.
• Always present a positive and professional demeanor.
• Maintain and increase knowledge, as applicable, of current practices, procedures, and policies.
• Help maintain proper accounting of GL accounts.
• Participate in department audit program.
• Maintain performance standards.
• Support management in defining and developing procedures for new products.
• Review regulatory guidelines and determine appropriate action.
• Handle incoming and outgoing calls to assist borrowers and clients.
• Performs reviews of loan documents and disclosures needed to evaluate borrower requests.
• Reviews and responds to emails received in processing email proxies as assigned.
• Reviews and processes documents and requests received via hardcopy mail as assigned.
• Reviews and references servicing, and compliance guidelines as needed to process borrower requests.
• Perform peer reviews of fellow team members to ensure quality of processing.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees