Spanish Help Line Specialist

Consumers Credit Union • Kalamazoo, MI

44d

About The Position

Consumers Credit Union is looking to hire a passionate Spanish Help Like Specialist to join our team. In this role, you will assist Spanish-speaking members with their financial questions and concerns and deliver superior member service.

Requirements

• High school graduate or equivalent.
• Meet all skills and qualifications of a MSCR I or related experience.
• Minimum 6 months experience as MSCR I or related experience.
• Professional appearance; builds rapports with members; enjoys working with people.
• Excellent written and verbal communication skills.
• Knowledge of current technology. Able to easily navigate multiple software environments.
• Knowledge of Specialty Accounts
• Understanding of credit union history, philosophy, culture, values, and vision.
• Understanding of credit union rules and regulations.
• Understanding of Consumers operating policies and procedures.

Responsibilities

• Maintain a positive and professional attitude while serving members and working with co-workers.
• Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service.
• Actively listen and ask questions to determine member needs through written and verbal communication.
• Serve as the main representative, taking calls, responding to chatbot, and calling members who left a voicemail.
• Be proactive in accepting additional responsibilities and have broadened knowledge of various aspects of the credit union.
• Educate members on products and services through written and verbal communication.
• Recognize and act upon cross sell opportunities.
• Provide Self-Service Support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
• Demonstrate advanced knowledge and navigate between various programs.
• Able to answer member emails with professional and accurate written communication.
• Assist in any area as directed by your supervisor or management.

Benefits

• Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical.
• A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment.
• Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more.
• And don’t forget, loan discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees