Spanish Help Line Specialist

Consumers Credit UnionKalamazoo, MI
44d

About The Position

Consumers Credit Union is looking to hire a passionate Spanish Help Like Specialist to join our team. In this role, you will assist Spanish-speaking members with their financial questions and concerns and deliver superior member service.

Requirements

  • High school graduate or equivalent.
  • Meet all skills and qualifications of a MSCR I or related experience.
  • Minimum 6 months experience as MSCR I or related experience.
  • Professional appearance; builds rapports with members; enjoys working with people.
  • Excellent written and verbal communication skills.
  • Knowledge of current technology. Able to easily navigate multiple software environments.
  • Knowledge of Specialty Accounts
  • Understanding of credit union history, philosophy, culture, values, and vision.
  • Understanding of credit union rules and regulations.
  • Understanding of Consumers operating policies and procedures.

Responsibilities

  • Maintain a positive and professional attitude while serving members and working with co-workers.
  • Respond to all member requests and service inquiries in a prompt and efficient manner to provide superior member service.
  • Actively listen and ask questions to determine member needs through written and verbal communication.
  • Serve as the main representative, taking calls, responding to chatbot, and calling members who left a voicemail.
  • Be proactive in accepting additional responsibilities and have broadened knowledge of various aspects of the credit union.
  • Educate members on products and services through written and verbal communication.
  • Recognize and act upon cross sell opportunities.
  • Provide Self-Service Support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
  • Demonstrate advanced knowledge and navigate between various programs.
  • Able to answer member emails with professional and accurate written communication.
  • Assist in any area as directed by your supervisor or management.

Benefits

  • Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical.
  • A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment.
  • Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more.
  • And don’t forget, loan discounts.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

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