Space Force MUOS Site Support Specialist
About The Position
General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled “I-Level Maintainer” and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system. This exciting role is in Wahiawa, HI. REPRESENTATIVE DUTIES AND TASKS: I-Level Maintainer responsibilities include: Successfully recreate and/or close out site trouble tickets Troubleshoot and resolve issues that impact system operations Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues Provide weekly written status reports Support 24/7 site operations, including “on call” support as required
Requirements
- Requires a Bachelor’s or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience.
- Department of Defense SECRET security clearance is preferred at time of hire. Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
- Active DoD Secret (or higher) security clearance
- IAT Level II certification or qualifying degree
- Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
- Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
- Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
- Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
- Exposure to computer virtualization solutions
- Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
- Knowledge of Public Key Infrastructure (PKI) certificate authentication
Nice To Haves
- Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
- Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)
- Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
- Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment) is a plus
- Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters is a plus
- Preferred MUOS specific knowledge/experience:
- MUOS system architecture and subsystem connections
- MUOS ground infrastructure and networking equipment
- MUOS RF subsystems theory of operation
- MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).
- MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
- Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
- Knowledge of the MUOS Waveform is a plus
- Use of Remedy incident trouble ticket systems
Responsibilities
- Successfully recreate and/or close out site trouble tickets
- Troubleshoot and resolve issues that impact system operations
- Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
- Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
- Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
- Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
- Provide weekly written status reports
- Support 24/7 site operations, including “on call” support as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
