Spa Supervisor

Blackberry Farm•Aurora, IL

13d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Spa Desk Supervisor is responsible for ensuring the team offers every guest a world-class experience during their visit to the Spa. This begins with a warm welcome and a smooth transition with the therapist, to an inviting close. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Requirements

High school diploma
Microsoft Office computer skills
Must have excellent written and verbal communication skills
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understand of math
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to lift up to 35 lbs.
Must be able to stand for extended periods
Must be able to climb stairs
Must be able to operate a company vehicle or golf cart

Responsibilities

Setting the example by always following Blackberry policies and modeling positive, friendly interaction and legendary hospitality with guests.
Training all new coordinators on their job duties, including booking appointments, greeting guests, service and product knowledge, and usage of proper verbiage when interacting with the guests.
Ensuring the coordinator team follows Blackberry policies and addresses challenges as they arise. Using teachable moments throughout each shift - helping build and grow the team's individuals to their utmost potential.
Proactively seeking ways to provide a warm, expectant welcome of guests by knowing who is coming, and communicating with the team as much as possible about the guests in advance.
Conduct semi-annual performance reviews of all coordinators.
Schedule and conduct coordinator meetings every two months.
Monitoring printed materials and guest experience supplies needed and replenishing as necessary.
Assisting in creating new procedures and means for providing World Class experiences to guests.
Ensuring each new guest receives a warm welcome and tour of the Spa.
Communicating any guest or staff challenges immediately to the Director or Manager and keeping both informed on any details pertinent to the successful daily operation of the Spa.
Attending weekly group meetings and communicating scheduling needs to the Manager, and informing the spa team of upcoming groups and events.
Ensure the spa desk's proper staffing by assisting with recruiting and hiring coordinators, creating a weekly schedule, managing time-off requests, and posting schedule two weeks in advance.
Develop monthly incentives for coordinators based on select service and collection goals.
Monitors BEST scores and addresses any comments about hospitality.
Solving booking challenges ahead of time.
Serving as Manager on Duty in the absence of the Director or Manager, this includes: o Solving guest issues as they arise, either individually or with the help of management when necessary. o Ensuring proper staffing by deciding when therapists may leave for the day. o Seeing that the Spa is opened and closed following outlined procedures. o Balance the appointment schedule.
Working with group sales and events with scheduling and booking spa treatments.
Assist the retail supervisor with monthly inventory.
Must comply with all company policies and procedures.
Regular attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Must have the flexibility to work nights and weekends.