Spa Supervisor - The Brown Palace Hotel and Spa

The Brown Palace Hotel & Spa • Denver, CO

1d

About The Position

As Spa supervisor, ensure daily duties are complete amongst team, create positive work environment, create lasting guests experiences and maintain smooth operation of Spa.

Requirements

• Must be able to multi-task in a busy environment;
• Self-directed and detail oriented;
• Professional telephone and email etiquette;
• Previous hospitality experience a plus;
• You must be available to work weekends, holidays, and some evenings;
• Punctual, reliable, and confident;
• Excellent communication skills;
• Enjoys working with people;
• Can stand for up to 8 hours a day.
• Excellent organization and time management skills;
• Experience and skills in budgetary, projections, and cost control;
• Minimum 1 - 2 years of spa management experience in resort spa setting
• Professional work experience in local market;
• In-depth knowledge of spa operations to include health, fitness, wellness or related fields;
• Bachelor’s degree or equivalent years of experience in spa is acceptable.

Nice To Haves

• Previous hospitality experience a plus;

Responsibilities

• Explain services, treatments, and procedures;
• Mediate and resolve client and spa associate issues;
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients;
• Making confirmation calls; if necessary
• May contribute to the planning, marketing, and coordination of promotional events;
• Checking voicemails/emails and returning messages promptly;
• Checking out guest and research purchase orders;
• May need to order products, manage and check inventory
• May complete payroll duties if needed
• Build relationships with vendors
• Manage budget and revenues
• Greeting clients with a friendly smile and demeanor
• Any other related duties within the spa assigned by leaders and stake holders.

Benefits

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates.
• All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act.
• Paid time off plans may also be available to associates who qualify.
• The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level