Spa Reservation Agent

Monarch Casino & Resort•Reno, NV

About The Position

Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments. Shift Varies Responsibilities Schedules Spa/Salon appointments and makes reservations. Maintains the appointment calendar and confirms all Spa appointments. Assists walk-in guests who do not have appointments and books them as soon as possible. Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated. Maintains a working knowledge of all services and products offered at the Spa. Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities. Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: Comprehensive benefits (medical, dental, vision, supplemental coverage) 401K retirement savings plan + discretionary match Education Tuition Reimbursement Program Paid Vacation Holiday Pay Weekly Resort Prizes Career Development and Training Workshops FREE daily meal Internal Advancement

Requirements

Must be at least 18 Years of age
Knowledge of call center telephony and technology
Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
Knowledge of customer service principles and practices
Knowledge of administration and clerical processes
Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors.

Nice To Haves

Previous experience within call center or customer service environment preferred

Responsibilities

Schedules Spa/Salon appointments and makes reservations.
Maintains the appointment calendar and confirms all Spa appointments.
Assists walk-in guests who do not have appointments and books them as soon as possible.
Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
Maintains a working knowledge of all services and products offered at the Spa.
Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.