Spa Receptionist - Hidden Pond

EOS Hospitality•Kennebunkport, ME

8d•Onsite

About The Position

Join the serene and nature-inspired Tree Spa at Hidden Pond in Kennebunkport, Maine as a Spa Receptionist and become the welcoming face of an unforgettable guest experience. Nestled among the trees, our spa offers a tranquil escape where personalized service and attention to detail are at the heart of everything we do. In this role, you’ll warmly greet guests, manage bookings, and help create a seamless, relaxing journey from arrival to departure. We’re seeking a friendly, organized, and service-driven individual who thrives in a peaceful yet dynamic environment and is passionate about delivering exceptional hospitality.

Responsibilities

Represent the spa at all times though professional appearance and interactions. It is expected that attire/appearance is work appropriate and attractive/presentable at all times in order to best represent the image of the company and provide a positive first impression for guests.
Building and maintain relationships with clients by warmly interacting with them while they await services.
Provide tips on available products for sale in the spa.
Keep a record of business transactions be registering new clients, receiving payment, reconciling daily, coordinate services, and issue invoices.
Have a vast knowledge of products and services offered by the spa with ability to answer questions and provide accurate information for new clients seeking the best treatments for their needs.
Seek feedback from guests after services are performed. Relay feedback to the Spa Manager as needed.
Provide guidance to clients on the procedures at the spa
Answer telephone calls and provide accurate information to clients
Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Introduce new beauty products to clients and educate them on their uses and benefits
Keep clients updated on currently available promotions and discounts in services offered in the Spa
Process payments from clients for services ordered from the spa
Keep register of long and existing clients for them to enjoy benefits given to loyal customers
Give appointments to clients on specific days
Open and close the spa at the appropriate time
Ensure that the front desk is clean and organized for free movement
Assist in getting client feedback on level of services delivered in order to improve on service delivery
Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
Assist in developing promotional events, which focus on increasing the clientele of the spa
Manage the visitor register to keep record of people who visit the spa on a daily basis
Attend all scheduled meetings and training sessions.
Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
Communicate with managers and staff in a positive, efficient, and friendly manner.
Demonstrate a team-focused attitude and encourage collaboration.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources