Spa Receptionist - Hidden Pond

EOSKennebunkport, ME

About The Position

Join the serene and nature-inspired Tree Spa at Hidden Pond in Kennebunkport, Maine as a Spa Receptionist and become the welcoming face of an unforgettable guest experience. Nestled among the trees, our spa offers a tranquil escape where personalized service and attention to detail are at the heart of everything we do. In this role, you’ll warmly greet guests, manage bookings, and help create a seamless, relaxing journey from arrival to departure. We’re seeking a friendly, organized, and service-driven individual who thrives in a peaceful yet dynamic environment and is passionate about delivering exceptional hospitality.

Responsibilities

  • Represent the spa at all times though professional appearance and interactions. It is expected that attire/appearance is work appropriate and attractive/presentable at all times in order to best represent the image of the company and provide a positive first impression for guests.
  • Building and maintain relationships with clients by warmly interacting with them while they await services.
  • Provide tips on available products for sale in the spa.
  • Keep a record of business transactions be registering new clients, receiving payment, reconciling daily, coordinate services, and issue invoices.
  • Have a vast knowledge of products and services offered by the spa with ability to answer questions and provide accurate information for new clients seeking the best treatments for their needs.
  • Seek feedback from guests after services are performed. Relay feedback to the Spa Manager as needed.
  • Provide guidance to clients on the procedures at the spa
  • Answer telephone calls and provide accurate information to clients
  • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
  • Introduce new beauty products to clients and educate them on their uses and benefits
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Process payments from clients for services ordered from the spa
  • Keep register of long and existing clients for them to enjoy benefits given to loyal customers
  • Give appointments to clients on specific days
  • Open and close the spa at the appropriate time
  • Ensure that the front desk is clean and organized for free movement
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
  • Assist in developing promotional events, which focus on increasing the clientele of the spa
  • Manage the visitor register to keep record of people who visit the spa on a daily basis
  • Attend all scheduled meetings and training sessions.
  • Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
  • Communicate with managers and staff in a positive, efficient, and friendly manner.
  • Demonstrate a team-focused attitude and encourage collaboration.
  • Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences.
  • At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
  • As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact.
  • Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community.
  • Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.
  • Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals.
  • Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Benefits

  • KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees.
  • Employer-subsidized medical, dental, and vision insurance
  • Company-funded $25K in complimentary life insurance and $1K/mo. in disability
  • Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
  • Additional Health & Wellness benefits including prescription and gym membership discounts
  • Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
  • Flexible and understanding work-life equality
  • Family Matters Program of 3+ months paid parental leave for new parents
  • 401k employer match, up to 4% of salary
  • Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
  • Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
  • Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
  • Gold Card annual complimentary restaurant allowance for managers
  • Discounted lodging rates from New England Inn & Resort Association partners
  • Pathways for growth and professional development including training and tuition reimbursement
  • Relocation assistance to temporary employer housing
  • Incentive opportunities for both hourly and managerial roles
  • Supportive, open workplace culture
  • Company-funded Employee Assistance Program for life and mental health resources
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