Spa Receptionist

Crestview Management • Myrtle Beach, SC

3d

About The Position

Spa Receptionist Job Description Your general responsibilities and duties are: opening and closing spa duties, booking appointments, operating the POS system, providing exceptional customer service, maintaining a clean and organized area, and responding courteously and professionally to guests and coworkers. Requirements: Employee agrees to perform front desk and guest service duties in accordance with company protocols and standards. Previous customer service, hospitality, or front desk experience preferred. Basic computer skills and ability to learn spa booking and POS systems. Strong communication, organizational, and multitasking skills. Employees agree to dress in a style consistent with the employer’s image, including uniforms and adhering to the appearance standards as set forth by Marriott. Employees shall maintain accurate guest records and confidentiality in the manner prescribed by the employer. Responsibilities: You must be able to work holidays, weekends, weekdays, and evenings. You must report for duties at scheduled times and be in appropriate uniform at all times. Opening and closing spa duties. Booking, confirming, and modifying appointments using the spa scheduling system. Operating the POS system for check-in, check-out, retail sales, and processing payments accurately. Providing spa tours to guests and explaining services, amenities, and policies. Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly. Maintaining cleanliness and organization of the front desk, lobby, and common areas. Performing laundry duties, including washing, drying, folding, and restocking linens and robes. Stocking retail displays, treatment rooms, and guest amenities as needed. Assisting with clerical duties, inventory tracking, and other administrative tasks as directed. Supporting the spa team to ensure smooth daily operations and exceptional guest experience. We offer competitive wages, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental coverage, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts. E.O.E.

Requirements

• Employee agrees to perform front desk and guest service duties in accordance with company protocols and standards
• Previous customer service, hospitality, or front desk experience preferred
• Basic computer skills and ability to learn spa booking and POS systems
• Strong communication, organizational, and multitasking skills
• Employees agree to dress in a style consistent with the employer’s image, including uniforms and adhering to the appearance standards as set forth by Marriott
• Employees shall maintain accurate guest records and confidentiality in the manner prescribed by the employer
• You must be able to work holidays, weekends, weekdays, and evenings

Nice To Haves

• Previous customer service, hospitality, or front desk experience preferred

Responsibilities

• Opening and closing spa duties
• Booking appointments
• Operating the POS system
• Providing exceptional customer service
• Maintaining a clean and organized area
• Responding courteously and professionally to guests and coworkers
• Booking, confirming, and modifying appointments using the spa scheduling system
• Operating the POS system for check-in, check-out, retail sales, and processing payments accurately
• Providing spa tours to guests and explaining services, amenities, and policies
• Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly
• Maintaining cleanliness and organization of the front desk, lobby, and common areas
• Performing laundry duties, including washing, drying, folding, and restocking linens and robes
• Stocking retail displays, treatment rooms, and guest amenities as needed
• Assisting with clerical duties, inventory tracking, and other administrative tasks as directed
• Supporting the spa team to ensure smooth daily operations and exceptional guest experience
• Report for duties at scheduled times and be in appropriate uniform at all times

Benefits

• competitive wages
• Health and Dental Insurance
• company-paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental coverage
• 401(k) with company match
• Paid Time Off (PTO)
• free hotel rooms
• hotel discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed