Spa Receptionist

Virgin Hotels•Las Vegas, NV

About The Position

The Spa Receptionist will play an important role for day-to-day and ownership of the Spa Desk. They are responsible for guiding guests through treatment menu, accurately booking spa reservations, and assisting guests with retail purchases. The Spa Receptionist will be responsible for the implementation and monitoring of department objectives, standards and guidelines and other administrative processes. The Spa Attendant will be responsible for providing an elevated level of guest service, though timely, engaging and attentive service. They proactively greet, interact and assist team members, fostering a positive harmonious work environment

Requirements

Current, legal, and unrestricted ability to work in The United States
High school or equivalent education required.
Communicate effectively verbally and in writing in English
Always communicate effectively with customers and all levels of employees
Inspect and maintain areas for which responsible
Must be able to distinguish between different denominations of currency and make change
Review and comprehend all necessary documentation
Minimum 1 year customer service experience, preferably in a spa or related environment
Minimum age of 18
Food Handler's Card
Unrestricted ability to work in the US for any employer
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent customer relations, communication, presentation and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Nice To Haves

Knowledge of spa, fitness and related equipment preferred
Superior customer service skills required

Responsibilities

Assist guests in the usual manner, whether on the phone or in person
Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
Assist in training of policies and procedures of all new attendants/receptionists
Assist in monthly inventory of retail supplies to track cost of sales and ensures company assets are accurately accounted for
Take responsibility for questions or issues that may arise when supervisors are not present Assist with additional job-related tasks as directed by Leadership
Maintain cleanliness and hygienic environment, including light cleaning, stocking supplies and linen management
Provide food and beverage offerings as part of the spa experience
Meet demands of a fast-paced environment
Be knowledgeable about resort, spa offerings and treatment menu
Other duties as assigned