Spa Receptionist - Pier House Resort & Spa, Key West, Fl.

Remington Hospitality•Key West, FL

44d

About The Position

The Spa Receptionist will assist the Spa Director in ensure quality health and fitness services to members and guests. He/she is also responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.

Requirements

Qualifications

Responsibilities

Handle all administrative functions of the spa, including use of spa software, maintaining inventory of supplies, answering telephones, making appointments and answering questions.
Be the initial and complete source of information regarding what is available at the spa and all procedures to ensure guest comfort (i.e. treatments, equipment, products and retail items).
Monitor spa appointments and ensure proper staffing to maintain sense of order and efficiency.
Ensure the facility is prepared for proper opening and closing each day.
Assist with billing for all Spa services and retail sales including preparing receipts.
Resolve guest/resident problems and issues following proper conduct standards.
Assist with inventories and cost controlling.
Print guest itineraries as necessary.
May be called upon to act as Spa MOD.
At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
Keep work area clean of all clutter while maintaining professional appearance and standards.
Participate in further learning activities up to and including product knowledge.
Maintain up to date knowledge of hotel services, products and procedures.
Focus on working in a safe manner and create a safe working environment at all times.
Provide Spa tours as necessary.
Provide CPR/First Aid as necessary.
Perform other duties as assigned.