Spa Receptionist (PT) - Mountain View Grand Resort & Spa

Schulte Hospitality Group•Whitefield, NH

About The Position

Schulte Companies is seeking an energetic, experienced, and hands on Spa Receptionist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

High school diploma or equivalent required.
Previous experience in a customer service, hospitality, or receptionist role preferred.
Exceptional customer service and communication skills.
Friendly, professional, and polished demeanor.
Strong organizational and multitasking abilities in a fast-paced environment.
Basic math skills and comfort with handling cash and electronic payments.
Proficiency in Microsoft Office and booking/reservation platforms.
Ability to maintain discretion and confidentiality with client information.
Flexibility to work weekends, holidays, and varied shifts as needed.

Nice To Haves

Experience in a spa, salon, or wellness environment is a plus.
Familiarity with spa booking software and point-of-sale systems is preferred.

Responsibilities

Greet guests warmly upon arrival and ensure a welcoming, professional environment.
Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
Provide accurate information on treatments, therapists, and spa policies to guests.
Process payments, handle billing inquiries, and maintain accurate client records using spa management software.
Promote and upsell spa services, packages, and retail products to enhance the guest experience.
Assist with maintaining cleanliness and organization in the reception and retail areas.
Coordinate with spa therapists and management to ensure a seamless guest experience and efficient workflow.

Benefits

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

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