SPA Receptionist

Premier Island Management Group•Pensacola Beach, FL

13h•$15

About The Position

To assist the Spa Director and/or Spa Supervisor, guests, owners, and other staff members efficiently, courteously, and professionally in all spa functions, while maintaining the resort’s standards of service, quality, and hospitality at all times.

Requirements

High School Education
Customer Service Skills
Team Player
Good Communication Skills
Retail/Sales Experience Preferred
Ability to input data into a computer spreadsheet.
Ability to read, analyze, and interpret general business information.

Nice To Haves

Retail/Sales Experience Preferred

Responsibilities

Greet all guests/owners/staff coming into the Lifestyle Center (LSC) in a courteous and friendly manner.
Answer all questions regarding spa services, amenities, policies and procedures, and any questions regarding the resort appropriately
Schedule and confirm appointments appropriately and with all required information according to the SOP.
Enter and ring out transactions in ClubSoft appropriately and per the SOP.
Answer the Spa phone cordially and according to the SOP.
Maintain the cleanliness of the Spa front desk area, treatment rooms/cabanas, hot tub area, and locker rooms. Keep spa towels and toiletries stocked at all times.
Wash/Dry/Fold/Put Away spa linens and towels.
Enter therapist transactions in the Daily Transaction Logs both written and computerized.
Make sure therapists arrive on time for appointments.
Always Sell, Sell, Sell. Try to UP SELL all services, treatments, and retail products.
Make sure all therapist's schedules/availability are written in the appointment book at least weekly and in a timely manner. May need to contact therapists and get their availability.
Assure that only guests/owners/Club Portofino members over the age of 21 years are allowed into the spa (unless accompanied by a parent while getting a service).
Cover the Concierge or Market areas during breaks or whenever they may need assistance.
Cover over at Aqua Spa when staffing is needed.
Assist with inventory of products.
Assist with training of new Spa Desk/Coordinator staff as needed.
Attend staff and training meetings.