Spa Receptionist

Fitness Formula Clubs (FFC)•Chicago, IL

4d•$17•Onsite

About The Position

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Responsibilities

Greet members by name with a smile, creating a positive first impression
Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
Answer incoming calls and direct them with professionalism and care
Coordinate with spa staff to manage bookings, ensuring seamless scheduling
Process payments accurately and maintain a balanced cash drawer at the end of each shift
Make reminder and confirmation calls to ensure clients are well-informed about their appointments
Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
Address members’ questions and concerns and provide additional support to other departments as needed

Benefits

401(k)
Dental insurance
Employee discounts
Health insurance
Training & development
Vision insurance
Dental, and Vision through Blue Cross Blue Shield of Illinois
Company match
Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer)
Access to FFC University courses and discounted certifications
Complimentary access to all FFC locations
25% off Spa, Retail, and Fitness classes
Programs and benefits like Pet Insurance, T-Mobile discounts, and more
A welcoming and diverse team environment
FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.