Spa Receptionist

Four Seasons Hotels and Resorts • Chicago, IL

3d • $25 - $27

About The Position

The Part-Time Spa Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Coordinator/Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld

Requirements

• Reading, writing, and oral proficiency in English; additional languages are a plus.
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.
• Proficiency in Microsoft Office (Word and Excel) and Canva.
• High grooming standards, a genuine smile, and a professional demeanor.
• Passion for the health and wellness industry, with a proactive and guest focused mindset.

Responsibilities

• Welcome and consult with guests about services, amenities, and spa facilities.
• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
• Provide recommendations and assist with retail sales tailored to guest needs.
• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
• Handle telephone and email inquiries according to Four Seasons' service standards.
• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
• Maintain communication logs and update staff on changes to bookings or tasks.
• Assist therapists and attendants with operational needs, ensuring smooth service delivery.
• Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.
• Process payments, gratuities, and service vouchers accurately.
• Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.
• Assist with gift certificate processing and ensure proper handling of cash and bank balances.
• Maintain product knowledge and assist guests with retail purchases.
• Restock, price, and display retail products, keeping the area clean and organized.
• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
• Monitor packaging stock levels and notify management when replenishment is needed.
• Maintain a neat, organized, and professional reception area.
• Update forms, reference materials, and guest collateral as required.
• Manage supply requisitions and restocking efficiently.
• Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems.
• Perform mathematical calculations as needed for transactions and reporting.
• Communicate effectively in English (or other applicable languages).
• Work closely with engineering to address any maintenance issues promptly.
• Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.
• Notify security promptly of any accidents, injuries, or safety concerns.
• Handle lost and found items appropriately, ensuring guest belongings are returned.

Benefits

• 401(k) Retirement Plan including Employer Matching Program (eligibility based on hours worked)
• Paid Time Off
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed