Spa Reception Clerk

Makeready LLC•Dallas, TX

About The Position

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This allows them to connect, recommend services and answer any spa questions. This team members responsibilities include the greeting of all guests, answering phone calls with a smile on their face, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the system and charging for services performed.

Requirements

Prior experience required
Ability to read a guest's mood and work with them accordingly
Professional approachable personality

Responsibilities

Maintain a clean reception area and a consistent presence at the desk
Bill treatments accurately and in a timely manner
Ensure any queries or concerns are addressed rapidly and professionally
Prepare schedules for the next day’s arrivals, making sure treatments are booked accurately and in a suitable timeframe
Knowledgeable of the type of treatments available and be able to give advice on treatment procedures