Spa Guest Reception Supervisor

Montage Hotels & Resorts•Laguna Beach, CA

6d•$27

About The Position

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Spa Guest Reception Supervisor SUMMARY At Spa Montage, we curate transformative moments of serenity, connection, and coastal luxury—each thoughtfully crafted to reflect the spirit of our extraordinary setting. As part of the Montage collection, renowned for its artistry in service and unwavering commitment to wellbeing, you play an essential role in shaping the guest journey. The Spa Guest Reception Supervisor serves as both a gracious front‑of‑house ambassador and a refined operational leader. In this elevated role, you will: · Act as Manager on Duty, representing spa leadership with poise, authority, and an unwavering dedication to Montage standards. · Lead all spa group coordination, personally overseeing the planning, communication, and flawless execution of group events. This position is central to the daily rhythm of Spa Montage and offers a distinguished pathway toward leadership within luxury hospitality.

Requirements

Minimum of one year of experience in a comparable spa or luxury hospitality environment, with demonstrated expertise in refined, day-to-day spa operations.
Fully flexible availability, including mornings, evenings, weekends, and holidays, with the ability to adjust to business needs in a dynamic, service-driven environment.
Exceptional communication skills, both written and verbal, complemented by strong computational ability and professional polish.
Impeccable punctuality and time-management, reflecting a deep commitment to reliability and operational excellence.
Uncompromising professionalism and integrity, paired with genuine warmth, humility, and a positive, gracious demeanor. Brings empathy, strong guest and team advocacy, adaptability, transparency, and a passion for continuous learning and mentoring. Demonstrates elevated leadership presence with calm under pressure, sound judgment, conflict-resolution expertise, and refined critical-thinking abilities.
Working knowledge of federal, state, and local employment and safety regulations, including equal employment opportunity, civil rights, wage and hour standards, occupational safety and health, and labor relations, such as Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Ability to stand, walk, and move with well‑paced mobility for extended periods.
Ability to lift 20–45 lbs and maneuver equipment up to 250 lbs when needed.
Ability to bend, stretch, twist, and perform repetitive motions.
Strong auditory and visual acuity.
Manual dexterity to operate necessary equipment

Nice To Haves

Experience in a luxury spa or hotel environment that follows the highest standards of guest service; preferably one which has attained a 4, or 5-star rating by Forbes.
Formal education or degree in Hospitality or trade school relating to spa services.
Exceptional attention to detail, ensuring all spaces reflect impeccable cleanliness and presentation, with the ability to swiftly and gracefully correct anything that does not meet luxury standards.
Skilled in multitasking, prioritization, and elegant delegation within a fast‑paced, high‑touch environment.
Adaptable and focused, able to transition seamlessly between independent work and collaborative team efforts to complete essential tasks with excellence.
Calm, thoughtful, and solutions‑driven under pressure, demonstrating refined critical‑thinking skills and an elevated sense of urgency for the guests and associates impacted.
Genuine passion for luxury hospitality, with a gracious, guest‑first approach and a warm, engaging presence that enriches every interaction.
Exceptional interpersonal and organizational abilities, with the versatility to thrive both independently and as an integral part of a high‑performing team.
Unwavering discretion and professionalism in safeguarding all guest and hotel information.

Responsibilities

Manager-on-Duty Leadership o Serve as the Manager on Duty during assigned shifts, acting as the primary onsite spa leader and decision maker.
Guide the spa and retail teams with refined leadership presence, ensuring service consistency, operational integrity, and alignment with Montage standards.
Address guest and associate concerns with composure, authority, and grace, modeling luxury‑level professionalism.
Group Experience Coordination o Take full ownership of spa group coordination, overseeing communication, scheduling, service sequencing, and special requests for groups of all sizes.
Partner with internal departments and spa leadership to craft bespoke itineraries that uphold Spa Montage’s standard of elevated, seamless experiences.
Ensure each group receives white‑glove service, personalized attention, and timely correspondence before, during, and after their event.
Guest Experience & Emotional Hospitality o Deliver warm, anticipatory guest service through reservations, arrivals, transitions, and departures, embodying the principles of emotional hospitality.
Handle guest feedback and follow‑up communication with genuine care and a commitment to exceeding expectations.
Operational Excellence o Oversee daily spa and retail operations, ensuring all front‑of‑house spaces reflect Montage’s impeccable standards.
Support financial and performance goals including capture rates, utilization, sales, and profitability.
Maintain proactive oversight of bookings, schedules, and labor optimization.
Team Support & Training o Assist in training and coaching associates in luxury service excellence, product knowledge, booking strategies, and systems use.
Ensure the team has the communication, tools, and resources needed to deliver refined and personalized service.
Administrative & Vendor Relations o Manage vendor communication, ordering, troubleshooting, and monthly reporting with accuracy and timeliness.
Complete administrative assignments that support senior spa leadership and departmental success.
Safety, Culture & Communication o Champion Montage’s safety programs and model a culture of wellbeing and mindfulness for both guests and associates.
Support community initiatives and environmental efforts through Hearts of Montage participation.