Spa Manager

DelMonte Hotel Group•Pittsford, NY

7d•$62,353

About The Position

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Manager . We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you! Job Responsibilities As a Spa Manager, you will directly supervise associates in the Spa Providers Department while carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Your specific duties in this role will include: Ensure all Owner directed initiatives, perspectives and programs are implemented, followed and supported. Promote retail sales of all spa products. Monitor industry trends and develop and institute new menu of services of the Spa and Salon. Maintain proper staffing levels to maximize revenue goals. Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates. Observe performance of associates to ensure adherence to policies and established operating procedures. Maintain current/active list of NYS licenses and registrations for all spa providers, keeping up to date of state and local licensing laws and regulations. Assist in planning and coordinating special spa events. Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings. Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll and handling any accounting and purchasing functions. Maintain up to date records and files. Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of the offices, dispensaries, color mixing room, treatment rooms, back bar, salon and surrounding areas.

Requirements

1 to 3 years of manager experience in a related field and/or training; Bachelor's degree (B.A.) from a four-year college or university; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Knowledge in Microsoft Office and Outlook programs

Responsibilities

Ensure all Owner directed initiatives, perspectives and programs are implemented, followed and supported.
Promote retail sales of all spa products.
Monitor industry trends and develop and institute new menu of services of the Spa and Salon.
Maintain proper staffing levels to maximize revenue goals.
Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
Observe performance of associates to ensure adherence to policies and established operating procedures.
Maintain current/active list of NYS licenses and registrations for all spa providers, keeping up to date of state and local licensing laws and regulations.
Assist in planning and coordinating special spa events.
Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of the offices, dispensaries, color mixing room, treatment rooms, back bar, salon and surrounding areas.