Spa Manager - Lakeside Spa & Fitness Center

Loews Hotels • Tucson, AZ

2d

About The Position

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Directs and coordinates the development and accomplishment of spa productivity, guest satisfaction, membership sales and activity, team member satisfaction and financial goals.

Requirements

• Able to promote and maintain a professional working environment at all times
• Able to attend in conformance with all Loews Standards
• Thorough knowledge of hotel spa operations
• General knowledge of all hotel departments
• Excellent written and verbal communication skills
• Effective leadership, organizational and management skills
• Ablity to excel in a fast pace environment
• Ability to multi task
• Proficient in Microsoft Office, to include Word, Excel and PowerPoint
• Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
• Ability to converse professionally with upset guests, supervisors and team members during tense situations
• Ability to work a flexible schedule to include nights, weekends and holidays

Nice To Haves

• Knowledge of ProSalon
• Bi-lingual a plus

Responsibilities

• Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
• Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
• Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
• Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
• Ensure all staff maintains required licenses and certifications as required by law
• Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
• Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
• Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
• Attend all training sessions and meetings as required
• Perform special projects or other responsibilities as assigned.
• Promotes and applies team work skills at all times.
• Exceeding guest expectations with exceptional levels of service
• Is polite, friendly, and helpful to all guests, management, and fellow team members
• Execute emergency procedures in accordance with hotel and Loews Standards
• Complies with required safety regulations and procedures
• Complies with Hotel standards, policies and rules
• Recycles and conserves energy whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Participate in task forces and committees as requested

Benefits

• We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.
• But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees