Spa Manager

Hand & Stone•Panama City Beach, FL

69d

About The Position

Guest Experience Sales Leader This isn't a back-office, administrative role - it's a front-line leadership position where your success is measured by how well you and your team do two things: Delivering an outstanding customer experience Meeting and exceeding sales and membership goals Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers - this role is for you! The career advancement path is to Regional Guest Experience Sales Leader.

Requirements

2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
A high emotional IQ motivator who thrives on coaching and team development.
Goal-oriented with a proven track record of driving results.
An excellent communicator who inspires positivity and accountability.
Someone who leads from the front desk and breakroom - not from the office.

Responsibilities

Lead daily huddles that energize and align the team. Lead by example, walk the talk.
Build, coach, and motivate a team to crush sales and membership goals.
Keep the customer experience at the heart of everything - from check-in to check-out.
Celebrate wins, recognize talent, and grow your team's confidence and skills.
Roll out promotions, contests, and community events that bring the spa to life.
Own the numbers - track results and turn insights into action plans that win.

Benefits

IRA with 3% company match
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Competitive base pay + monthly and quarterly performance bonuses.
Benefits and employee perks.
Ongoing leadership development and training - shaped with your input. Some travel and offsite training.
A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day. Team outings. Even a company cruise.
Room to grow - this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan.