S3000 SPA MANAGER

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

About The Position

The incumbent in the position is responsible for managing the operations of the Spa, Salon, Pool and Fitness Center area at IMGR&C, ensuring profitability, guest satisfaction, and quality and maintenance of hotel assets according to established policies and procedures.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
The candidate for this position will have an Associate's Degree and/or a minimum of 5 years of upper management in a Hotel/Resort Spa and Salon environment. A minimum of five years related work experience in the Hotel/Resort Spa environment is required. Mescalero Apache Tribal preference; bicultural experience preferred.
Knowledge of Microsoft Word, Excel and Power Point
Must be able to use hand held communications devices.
Use a computer keyboard, calculator, etc.
Review and comprehend all necessary documentation.
Observe and direct actions or insubordinates.
Communicate effectively at all times, with customers as well as all levels of employees.

Nice To Haves

Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

Hire, train, motivate, evaluate, and manage staff to ensure that employees have adequate guidance and resources to achieve established objectives. Act as a lead in the training, management and motivation of the support staff to insure they continue to reach established objectives.
Establish, implement, and maintain department objectives, standards, guidelines, budget and other administrative process to achieve proper management of the department.
Research, analyze, and make determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives.
Develop accounting systems and monitor inventory items to insure proper control, the ability to facilitate guests' needs, and maintenance of Spa, Salon and Fitness Center standards. Maintain a clean organized work area at all times.
Research, evaluate and implement programs to promote facilities and profitability in all areas of responsibility.
Check daily treatment schedule at beginning of each shift to ensure fairness and accuracy in the daily treatment schedule. Post a weekly work schedule for all support staff one week in advance or no later than the day decided on by your Director.
Assist guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies.
Coordinate with service providers to ensure proper inventory of professional use products, maintenance of treatment areas.
Assist in training of policies and procedures of all support staff and the continuation of training with existing staff whenever necessary.
Resolving customer challenges and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines.
Responsible for making sure all employees, Supervisors and Leads have completed their assigned duties on a daily, weekly and monthly basis.
Taking responsibility for questions or issues that may arise when the Director is not present.
Adheres to all regulatory, resort, departmental, casino policies and procedures, and the casino Internal Control Structure
Other duties may be assigned
Must be able to obtain and maintain a gaming license.