Spa Front Desk Agent

EOS Hospitality•Marathon, FL

48d

About The Position

A Spa Front Desk Agent is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client's word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Calm Waters Spa and make a lasting impression on their farewell. Spa Front Desk Agents must ensure all guest's needs are satisfied to solidify their decision to return to the Spa.

Requirements

Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Utilize spa computers with skill and proficiency.
Excellent verbal English communication skills
Exceptional communication, listening, and people skills
Ability to manage payments according to procedures
Ability to work independently and within a team
Ability to project a positive attitude over the telephone
Must be detail-oriented and have the ability to multi-task
High school diploma or GED
At least one year of consistent, steady work experience with the general public, specifically in customer service

Nice To Haves

Previous hotel front desk experience helpful
Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests' needs. Flexibility with schedule, including weekends and holidays.

Responsibilities

Greets and registers guests upon their arrival at the Spa
Ensures the accuracy of guest file information
Schedule spa services on a computerized spa system
Posts guest charges
Assists guests in understanding and settling their accounts
Maintain eye contact when addressing external and internal guests
Properly open & close the spa each day according to Standard Operating Procedures
Acknowledge & greet everyone who enters & leaves spa facilities
Maintain a clean, safe, fully stocked, and well-organized work area
Regularly attend, participate in, and support training and staff meetings for the spa
Be on time for your shift
Provide locker room coverage as necessary
Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
Promote the sales of additional spa services and gift certificates in a positive and motivational way
Assist in all areas of spa operation as requested by management
Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
Communicate to management any occurrences involving staff or guests in the spa that require attention