Spa Front Desk Agent

French Lick Resort

3d•Onsite

About The Position

The Spa Front Desk Agent is responsible for welcoming guests to the spa and assisting them with the booking and retail processes. This role must also maintain the relaxing spa environment while checking in/out guests, answering phones, and ensuring guest satisfaction. This is a high paced multi-faceted position.

Requirements

Must be 18 years of age
Ability to clearly and effectively communicate in English.
Commitment to work independently as needed, while ensuring team needs are also met.
Ability to work in a high paced, multi-tasking role, with grace and professionalism.
Dependable with assigned work schedules, understanding shifts may vary with business levels.
Commitment to exceed the expectation of guests, always operating with a strong sense of detail
Must be able to stand for long periods of time.
Operate various computer systems, while multi-tasking with professionalism and accuracy.

Responsibilities

Consistently maintain visual and behavioral professionalism while on Omni property.
Answer phones with the Omni greeting/closing and provide accurate information.
Provide options for upgrade opportunities while booking service reservations.
Welcome guests and members during check-in, providing information needed during their visit.
Properly check guests out and give accurate descriptions of retail products provided by providers.
Understand retail products and how to sell through educating the guest of its purposes.
Maintain cleanliness of the front lobby, guest areas, and desk presentation.
Participate in periodic product inventory as directed.
Attend all mandatory meetings and training scheduled for/by The Spa
Conduct tours of the spa area