SPA: Lead Front Desk Agent

Corporate Office • Hot Springs, VA

4d • Onsite

About The Position

The Lead Spa Desk Agent is responsible for the guest experience in the Spa by providing and maintaining the service standards and creating a feeling of relaxation.

Requirements

• Customer service experience is highly preferred.
• High school diploma or equivalent.
• Must be proficient with Microsoft Office.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 8 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Ability to work a flexible schedule, including AM/PM shift, weekends, holidays.
• Must be current servsafe and ETips certified for safe food and alcohol handling or must be willing to get certified prior to starting the position.

Responsibilities

• Check guests in and out.
• Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell services and products.
• Communicate spa promotions with guests.
• Must be proficient on the telephone.
• Must be able to maintain a professional demeanor during busy times.
• Train and coach Spa Desk Agents
• Book and confirm appointments
• Greet guests
• Provide Tours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees