Spa Coordinator (FT)

Grand Traverse Resort and Spa•Acme, MI

About The Position

Responsible for understanding and communicating knowledge of all services and products provided by Spa Grand Traverse, as well as greeting and assisting all spa guests with the utmost professionalism. Assists guests with booking appointments, and with checking in and out of the spa during their visit. Helps keep the spa clean and organized at all times. Provides guests with memorable and exceptional spa experiences, and ensures that necessary par levels are maintained in all areas of spa inventories. This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences.

Requirements

18 years of age and have a High School diploma or GED
Experience working with service booking software, multi-level phones, and Microsoft operating systems
Experience handling money and cash/credit transactions
Excellent phone skills and use of multi-line phone
Ability to multi-task and operate in high pressure situations
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Possess effective time management skills when completing assigned tasks
Ability to identify complex problems, evaluate options, and implement solutions
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Motivated with a positive attitude and perform effectively under high pressure/volume
Must possess the ability to interact with different types of personalities on a daily basis while displaying a calm and professional demeanor
Ability to stand at a desk for long periods of time while handling administrative duties
Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
Ability to comprehend and follow directions
Effectively handle stressful and difficult situations/interactions while remaining focused and professional
Ability to see objects at close range and at a distance
Perform complex or varied tasks under deadlines and tight schedules
Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner
Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday
Must be able to pass a background investigation and drug screen as a condition of employment

Nice To Haves

2 years of previous spa or administrative experience preferred
Experience in the Hospitality industry preferred

Responsibilities

Schedule appointments and maintain and update appointment calendars
Meet, greet and serve spa guests both on the phone and in person, ensuring a seamless check in and check out experience for all spa guests and members
Handle cash transactions and maintain a cash bank at appropriate balance
Listen attentively to gather accurate information and use that information to enhance customer satisfaction
Must be able to assist in all areas of the spa when needed
Inventory supplies as needed
Order and deliver alcohol beverages per guest requests
Educate the guest in the area of health enhancement and wellness and sell related retail products
Recommend appropriate products or services according to guests need
Be knowledgeable and up to date on current service offerings, promotions, and/or policies
Cover all hours determined by schedule
Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
Relay guest concerns to management or appropriate administrator
Maintain a thorough knowledge of all applicable job practices
Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
Attend mandatory meetings and/or trainings determined by management
Display confidence and professionalism at all times
Good rapport with fellow employees and reflect positive attitude
Maintain open line of communication with supervisor
Maintain superior working relations with internal and external customers while providing a memorable experience
Ensure personal accountability for all work duties, assignments, and performance expectations
Lead by example by displaying a readiness to respond positively to instruction and procedures
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
All other duties as assigned