Spa Coordinator

DRIFTWOOD HOSPITALITY MANAGEMENT•Scottsdale, AZ

About The Position

The Spa Coordinator is the first point of contact for guests at Luna Spa and plays a vital role in delivering a seamless, elevated spa experience. This position supports daily spa and fitness operations by managing reservations, guest relations, retail transactions, and coordination with the spa and fitness teams. The Spa Coordinator embodies Luna Spa’s commitment to exceptional service, wellness, and attention to detail.

Requirements

High school diploma or equivalent required
Previous experience in a spa, hotel, wellness, or customer service environment preferred
Strong interpersonal and communication skills
Excellent organizational skills and attention to detail
Comfortable with computers, booking software, and point-of-sale systems
Ability to multitask in a fast-paced yet tranquil environment
Flexible availability, including weekends and holidays
Ability to stand for extended periods
Ability to lift up to 25 lbs (retail products, supplies)

Nice To Haves

Passion for wellness, hospitality, and guest service
Calm, polished, and professional demeanor
Sales-minded with a natural ability to recommend services and products
Team player with a proactive and dependable attitude

Responsibilities

Greet guests warmly and professionally, creating a welcoming and calming first impression
Manage spa reservations, confirmations, modifications, and cancellations using the spa booking system
Check guests in and out efficiently, ensuring accuracy of services, pricing, and payment methods
Address guest inquiries, concerns, and feedback promptly and graciously
Maintain clear communication with therapists, aestheticians, and management regarding schedules and guest needs
Optimize therapist and room schedules to maximize revenue and guest satisfaction
Monitor daily appointment flow and adjust as needed for late arrivals, cancellations, or special requests
Support coordination of group bookings, packages, and special wellness events
Process retail and service transactions accurately
Promote spa services, packages, memberships, and retail products in a knowledgeable and genuine manner
Assist with retail displays, restocking, inventory counts, and cleanliness of retail areas
Maintain a clean, organized, and serene front desk and lobby area
Handle cash banks, credit card transactions, and daily reports as assigned
Assist with basic administrative tasks including emails, invoices, and tracking documents
Follow all spa policies, procedures, and safety standards
Ensure locker rooms are clean, organized, and fully stocked throughout the day
Monitor availability of towels, robes, slippers, amenities, water, and wellness supplies
Maintain a calm, welcoming, and hygienic environment in locker rooms and relaxation areas
Conduct regular walkthroughs of locker rooms and guest areas to uphold spa standards
Communicate promptly with housekeeping and spa management regarding restocking, maintenance, or cleanliness needs
Assist guests with locker room orientation, amenities, and general spa etiquette as needed
Support opening and closing procedures for locker rooms, including setup and end-of-day checks
Maintain the cleanliness, organization, and overall serenity of the Zen Garden and outdoor relaxation areas
Ensure seating, pathways, cushions, and decorative elements are properly arranged and presentable
Monitor towels, water stations, and wellness amenities in outdoor areas
Perform routine walkthroughs to ensure the Zen Garden reflects Luna Spa’s standards of tranquility and guest comfort
Report any maintenance, safety, or landscaping concerns promptly to the appropriate department
Work closely with spa management, therapists, fitness staff, and housekeeping to ensure smooth daily operations
Participate in team meetings, trainings, and wellness initiatives
Support a positive, respectful, and solution-oriented work environment