Spa Coordinator

Vito C Quatela MD PLLC•Rochester, NY

11h•Onsite

About The Position

Spa Coordinators are responsible for providing superior customer service and sales in all aspects of the Medical Spa to ensure that clients receive a memorable and satisfying experience.

Requirements

High School Diploma
1 + year(s) experience in a spa/salon environment and sales
Proficient in Microsoft Office (Outlook, Excel, Word)
Ability to communicate professionally and effectively with all levels of staff, clients, involved physicians and community
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Required)
Computer skills: 1 year (Required)

Nice To Haves

Experience with Millennium software preferred

Responsibilities

Anticipate, identify and ensure client needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction
Efficiently and cordially answer phones educating clients on services/products
Provide thorough and knowledgeable explanations of medical spa and and products in order to optimize customer satisfaction
Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow
Check clients in and out using software system
Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy
Responsible for opening and closing the medical spa following standard operating procedures
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
Maintain a beautiful physical environment in all the areas of the medical spa
Provide accurate, appropriate and immediate responses to all requests by clients, ensuring complete customer satisfaction and discusses concerns or problems immediately with management
Knowledge and understanding of medical spa services and of medical-grade skincare product lines carried
Maintain appropriate communication and good interpersonal skills with management, staff and clients to ensure coordinated efforts and provision of high quality service and customer satisfaction
Provide thorough and knowledgeable explanation of all procedures and services in order to maximize each sale and optimize schedule for appointments
Perform tours to visitors with explanation of all procedures and services, including retail, offered with goal to acquire sale of service appointment and promote retail sales
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations in a timely manner
Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled
Maintain a polished and professional personal image
Staff members may be required to perform additional job-related duties as assigned by management.