Spa Coordinator

Trailborn Hotel Management LLC•Jackson, WY

12d

About The Position

The Spa Coordinator at Grand View Spa is an integral member of the team that creates distinctively different and authentic experiences. They will ensure guests have an enjoyable, relaxing experience by engaging with them in a courteous and efficient manner. The Spa Coordinator is responsible for checking in and out of guests, scheduling appointments, greeting, and escorting guests to treatment areas, all while providing information concerning Spa facilities, retail, amenities, and treatments. Additionally, the Spa Coordinator supports the cleanliness and maintenance of standards in all guest amenity areas of the spa.

Requirements

Must be a United States citizen or possess a valid work permit
Must possess excellent communication skills in English, both written and verbal
Must be able to accurately follow instructions, both verbally and written
Must possess excellent communication and listening skills
Must be flexible on working days, mornings, evenings, weekends, and holidays
Must report to work at the scheduled time, neatly groomed and in compliance with Pyramid Appearance Standards
Must be professional and friendly in demeanor.
Must always ensure a teamwork environment
Must be able to think proactively
Must be able to work under pressure in a fast-paced environment
Must have the ability to deal effectively and interact well with guests and associates
Must have the ability to resolve conflicts in a constructive and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have a high school diploma or equivalent.
Proficient in Microsoft Office software applications such as: Word, Excel, and Outlook

Nice To Haves

Hospitality experience with knowledge of Spa industry a plus

Responsibilities

Greet guests as they enter the Spa
Provide guests with tours and information related to the Spa and its features
Assist guests with any questions they may have
Answer telephone calls and emails based on standards of excellence
Take appointments either by phone, email or in person and scheduling them correctly with the perfect spa day for the guest in mind
Maintain up-to-date knowledge of Spa services, products, and procedures
Coordinate with the service providers to ensure timely execution of services
Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of the spa
Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures
Assist with retail sales, restocking inventory and cleanliness in the Spa Boutique
Perform daily tasks as detailed on checklists and SOP’s
Maintain a well-groomed, professional appearance based on Pyramid Appearance Standards
Keep women’s and men’s areas clean, orderly, and well stocked with guest supplies
Always provide exceptional service to both internal and external guests and exemplify the SKR & Spa Culture.
Market the spa internally and externally by attending special events when requested
Comply with all SKR & Spa policies and procedures.
Report any accidents or injuries immediately to Spa Director
Report immediately all suspicious occurrences and hazardous conditions
Maintain the safety of work areas
Attend all mandatory meetings
Perform other tasks, including cross-training, as directed by Spa and SKR Management