Spa Coordinator Part-Time

Detroit Athletic Club•Detroit, MI

5d•Onsite

About The Position

Spa Coordinator will assist the Spa Manager and staff with the administration and day-to-day operations of the Tranquility Spa. This position requires evening and weekend availability.

Requirements

High school diploma or associates degree
Knowledge of administrative and clerical procedures
Working knowledge of computers and excel software application
Knowledge of customer service principles and practices
Keyboard skills
Verbal and written communication skills
Professional personal presentation
Customer service oriented.
Organizing and planning
Attention to detail
Initiative
Reliability
Multi-tasking

Responsibilities

Works closely with the department head and supervisors recommending program changes as necessary.
Maintains an up to date working knowledge of all club amenities as well as any special events.
Maximizes revenue and cash flow by promoting Spa programs, packages and upgrades when appropriate.
Takes spa reservations for members and guests and verifying client itinerary for the days services
Confirms scheduled appointments 48 hours in advance
Interacts with club staff in a professional manner, assisting other departments with necessary information.
Communicates all pertinent information to the Spa Manager.
Follows set procedures on posting charges.
Ensures member satisfaction by maintaining a clean and safe facility.
Maintains an accurate supply list and inventory sheet.
Maintains a clean and organized spa by monitoring the facilities regularly.
Calls Athletic Porter for cleaning as needed.
Reports any necessary repairs to engineering.
Assists in the efficient operation of the department.
Maintains filing system.
Records members’ participation.
Provides the first and last impression for the members utilizing the spa.
Answers the telephone in a professional manner and assist members with any questions.
Handles all member complaints with the utmost confidence, grace and concern for their satisfaction.
Creates cost saving controls, ensures economical and safe use of supplies and equipment.
Upholds all safety standards of the Detroit Athletic Club
Provides courteous, efficient service to all spa visitors.
Reviews and confirms guests’ appointments.
Organizing all treatment series logs