COORDINATOR - SPA (Part Time)

Hard Rock International•Bristol, VA

5d•Onsite

About The Position

Under the direction of the Spa Manager this professional qualifies inquiries and develops new business from prospective corporations and guests. Manages all Butler and VIP guests and special requests. Manages all contractual agreements pertaining to spa appointments, spa food and beverage, special events, and special occasions. Effectively communicate to all departments the information necessary to successfully execute the group’s needs while maintaining a superior client relationship. Manages relationship with both customers and support departments on a daily basis.

Requirements

High school diploma or equivalent required, as well as a minimum of three (3) years’ experience in a corporate group sales environment.
Computer literate with demonstrated proficiency in Microsoft Office, Word, PowerPoint with high level of Excel proficiency.
Strong communication and interpersonal skills required to interface with clients, management and other departments
Proven ability to provide courteous, friendly and efficient service and maintain composure and excellent guest relations under all circumstances
Ability to take direction from multiple department Managers
Creative public speaking skills to conduct on-site tour inspections and presentations to large groups of potential clients at trade shows as well as to conduct outside sales calls
Tactful problem solving skills and ability to apply ingenuity and creativity
Ability to establish and maintain short-term sales goals
Ability to work flexible schedules, including nights, weekends and holidays is required
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
Must successfully pass background check.
Must maintain strict confidentiality relative to financial data and casino policies.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
KNOWLEDGE OF: State and local tax laws, gaming laws and banking regulations.
Knowledge of currency reporting requirements.
Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members to achieve common goals and objectives.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Principles of supervision, training, and performance evaluation; Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO: Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
Communicate effectively with subordinates, coworkers, and management.
Count and separate varying denominations of vouchers and currency.
Perform basic mathematical functions.
Motivate and direct the performance of subordinates.
Be flexible to work varying shifts and time schedules as needed.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Interpret and explain policies and procedures.

Nice To Haves

Bachelor’s degree preferred in Hotel or F&B Management.
Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Promote positive public relations and create an enjoyable atmosphere for all
Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
Organize group reservations, mapping, blocks, and billing
Answer phones and book reservations
Manage Butler and VIP Guest reservations Managers
Book4Time bookings to ensure maximum revenue
Keeps managers informed when we have large capacity days where we may need additional staffing
Take care of Guest needs which may require special accommodations
Show special recognition of frequent Guests
Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
Present a neat, clean and well-groomed appearance at all times
Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
Maintain a professional and positive relationship with vendors, Guests and co-workers
Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service and through policies, procedures, regular communications and on-going training to all team members on responsible alcohol service and compliance
Generate incremental revenue through upsell supports the sales effort in regards to both repeat and new groups.
Research and solicit new business over the telephone, in person or through exhibits at trade shows, chamber events, etc and maintain effective communication with established clientele
Visit all high end local business within target market
Proactively pursue business and follow up on all leads, create a comprehensive sales kit
Create and maintain database of leads and contacts
Negotiate all sales contracts including plan, upsell and detail the program with the Guest including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
Conduct professional site inspections with guests to view and tour space and property amenities
Prepare and maintain corporate files, records, correspondence and reports to ensure compliance with established departmental policies and procedures
Presence and active engagement at company events
Greet guests at beginning of events and follow up to determine satisfaction at completion
Act a liaison between guest and support departments to ensure complete guest satisfaction with-in all areas of the property
Work with third party companies such as exposition and decor companies on client’s behalf to be sure client’s needs are met
Maintain detailed files, records and accurate recording of information in regards to correspondence with clients as well as forecasting and consumption
Anticipate and handle customer complaints and or problems to ensure quality product delivery, customer satisfaction and repeat business