Spa Coordinator
About The Position
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Coordinator. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!
Requirements
- 1 to 3 month's related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
Responsibilities
- Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
- Schedule and confirm appointments for all spa/salon treatments; assist clients in selecting services.
- Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages and providing tours of sanctuary and locker room.
- Properly record all sales transactions and secure accurate payment.
- Manage client activity within SpaSoft system.
- Perform various accounting duties; i.e., credit card processing, room charges, gift card processing and activating.
- Perform opening and closing work per checklists.
- Promote retail sales of all spa products.
- Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events and promotions.
- Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
- Update Engineering department on any maintenance issues.
- Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room and surrounding areas.
Benefits
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Personal and Laundry Services
Education Level
High school or GED
