Spa Coordinator- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality • Jacksonville, FL

10d • Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

Requirements

• Possess 1-2 years’ experience in hotel spa.
• Excellent customer service skills, organized, multi-tasker
• Experience in Spa/Wellness, Conference Services, or Front Desk in a hotel/resort environment
• Accurate and thorough ability to communicate with others both verbally and in writing
• Able to adapt well to many different situations
• Computer experience with Windows, spa reservations software, Microsoft Office, and Outlook
• A team player
• This position requires always working a flexible schedule of day and/or evening shifts including weekends and public holidays and on call.
• The applicant must meet the minimum requirements and must be able to speak, read, write and understand the primary language “English” used in the workplace.

Responsibilities

• Reports to the Director of Spa
• Assists the Director of Spa with establishing priorities and accomplishing a variety of tasks
• Responsible for the day-to-day administration of the spa and salon office.
• Maintains the spa and salon office organized & clean
• Reviews, answers, and routes, as appropriate, all incoming mail/calls (voice, paper, and electronic)
• Maintains, prepares and submits master appointment schedules, calendar of activities, forecast, and monthly reports
• Maintains files and databases with historical/present data related to the department
• Schedules services for individuals and large groups using spa/salon reservations software system
• Calls guests to confirm scheduled services and answers questions about available services
• Updates the reservations/cancellations list throughout the day, informs providers of last-minute changes, and resolves scheduling issues as needed by working with supervisor/manager
• Checks in guests for appointments, confirms first and last name, and provides general spa orientation to guests upon arrival, including tours of facilities
• Promotes and sells spa/salon services and retail products
• Obtains assigned bank and ensures accuracy of contracted monies, obtains change required for expected business level, and always keeps bank secure
• Processes guest payments for spa/salon services, obtains payment authorization as needed, and posts miscellaneous charges in the system
• Accepts and logs cash tips for employees
• Balances, scans, and drops receipts with accounting
• Ensure that VIP requirements and special requests are executed prior to guest arrival
• Orders all VIP amenities
• Responds to all guest requests while on property
• Notifies Engineering of maintenance and repair needs
• Deliver amenities and any documentation that should be distributed within the spa or hotel
• Be in contact with group leaders and guests that may require assistance during the planning and execution of their programs; perform other duties, from time to time, deemed necessary

Benefits

• robust wage package
• excellent benefit plans
• professional development
• generous bonuses
• travel perks
• opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed