Spa Coordinator - Woodhouse Day Spa Granger

Granger•Granger, IN

About The Position

Woodhouse Spas are seeking a professional Spa Coordinator to be the friendly and welcoming face of our spa. As the first point of contact, you will manage guest interactions, oversee daily logistics, and ensure the spa runs at optimal levels. The ideal candidate is a proactive problem-solver who excels at multitasking and is passionate about providing a luxury concierge experience.

Requirements

Bachelor’s degree required and 3–5 years of applicable experience in a similar role.
Excellent communication: Must be well-spoken, articulate, and polite with a professional appearance.
Exceptional time management: Ability to multitask and prioritize in a fast-paced environment.
Interpersonal prowess: Must be outgoing, friendly, and able to work well both independently and as part of a team.
Discretion: Ability to maintain guest confidentiality and professional boundaries at all times.
Must have the physical strength to stand for long periods of time during a shift.
Must be able to perform light lifting associated with retail inventory and laundry needs.

Nice To Haves

Prior experience in sales (retail or skincare) is a significant advantage.
Customer service background in guest relations, hospitality, or medical administration is helpful.
Thorough knowledge of spa protocols and procedures (training provided).
Proficiency in POS software and basic office technology.

Responsibilities

Is a steward of the Woodhouse brand and protects the brand’s reputation through professional excellence.
Provides exceptional guest service, greeting guests warmly, conducting check-ins, and escorting them to locker rooms or service areas.
Manages the spa schedule by answering phones within three rings and booking appointments accurately via the POS system.
Drives location revenue by recommending and selling retail products, suggesting service enhancements, and promoting gift cards.
Oversees spa logistics, including confirming appointments, maintaining the retail area’s presentation, and performing end-of-day close-out reports.
Maintains the "Woodhouse Mood" by ensuring proper lighting, music, aromatherapy, and overall cleanliness are consistent throughout the day.
Coordinates team operations, giving directives to the hospitality team and communicating with management to ensure the schedule runs smoothly.
Ensures facility standards by monitoring safety, sterilization, and sanitation procedures, as well as overseeing daily laundry completion.
Supports leadership by assisting the General Manager and Assistant General Manager with administrative duties and location needs.