Spa Concierge / Woodhouse Day Spa Granger

Granger•Granger, IN

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa. You are a critical team member in delivering a service that exceeds expectations, ensuring every guest’s journey is seamless, memorable, and enjoyable from start to finish.

Requirements

High school diploma or equivalent required.
Leadership experience in a similar role or front-office operations.
Previous customer service and telephone reservations experience.
Computer proficiency is essential; familiarity with Book4Time software is preferred.
Basic accounting skills for managing daily financial reports and closing duties.
Professionalism: Ability to maintain a calm, professional demeanor while interacting with guests in a luxury spa setting.
Sales Mindset: Comfortable driving company sales goals and initiatives through guest education.
Language Skills: Proficiency in the English language (reading, writing, and verbal) to communicate effectively with guests and team members.
Collaboration: Must work well with other Team Members and Managers to provide a unified guest experience.
Ability to stand and bend over for extended periods of time.
Ability to lift up to 45 lbs.
High energy levels to manage guest flow throughout a full-time shift.

Responsibilities

Is a steward of the Woodhouse brand and strictly adheres to Woodhouse standards.
Serves as primary support for the spa’s manager, therapists, and guests to ensure smooth operations.
Creates a memorable experience by providing a warm welcome, introducing guests to the locker room and amenities, and managing the "small details" like favorite drinks and special occasions.
Manages guest communications, including answering incoming calls, listening to guest needs to schedule appointments, and providing expert service recommendations.
Partners with therapists to increase guest retention and retail sales by scheduling follow-up appointments during checkout.
Drives sales and awareness by educating guests on specialized products and luxury services.
Processes transactions, including collecting payments for services and managing daily closing procedures.
Navigates change management, showing the ability to pivot and maintain professionalism in a fast-paced environment.
Maintains a sanitized environment, ensuring the concierge area and guest transition zones are clean, orderly, and inviting.
Ensures consistent attendance, which is required to perform the essential functions of this position.