Spa Concierge - PT

Hyatt Hotels Corp.•Encinitas, CA

35d•$20•Onsite

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Spa Concierge is responsible for checking in guests at our Spa, scheduling and managing appointments and maintaining cleanliness of the spa facility including locker rooms, quiet lounge and Revival Lounge. Acting as a liaison between guests, spa management and other departments of the resort when necessary. The Spa Concierge must provide quality guest service experience and maintain a positive work environment for spa staff.

Requirements

At least one year of experience in a receptionist or front desk position in a luxury environment, serving the customer face-to-face.
Presents a caring, warm demeanor with a true desire to satisfy the needs of others in a fast paced, luxury environment.
Must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook.
Must possess attention to detail and a high standard for cleanliness.
Capable of dealing with stressful situations calmly and professionally.
Must have excellent communication skills.
Must be proficient with computers, particularly Microsoft Office products such as Outlook, Word, and Excel.
Must be able to prioritize and handle multiple tasks simultaneously.
Flexible availability including evenings, weekends and holidays is required.
Display professional demeanor and appearance at all times.
Ability to stand for long periods of time.
Maintains a positive attitude and takes initiative to get the job done.
Committed to producing quality work.
Supportive team player.
Eager to learn and to share knowledge and skills.

Nice To Haves

Experience with Book4Time a plus.

Responsibilities

Scheduling Spa treatments
Managing appointments
Maintaining cleanliness of the spa facility and locker rooms, and quiet lounge
Act as a liaison between guests, spa management and other departments of the resort when necessary
Maintain a positive work environment
Maintains an up-to-date knowledge of the spa treatments and amenities to provide guests with the most accurate information.
Issues lockers, robes & slippers to guests, escorting each guest to their lockers.
Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.
Reviews and confirms guests' appointments.
Restocks locker room supplies and amenities. Cleaning floors, bathrooms etc.
Keeps the storage spaces organized for easy access of supplies.
Reports any necessary repairs to Spa Manager/Spa Director.
Is knowledgeable of all emergency procedures and hotel policies.
Communicates all pertinent information to the Spa Manager and Supervisors.
Follows set procedures on posting charges, and refunds.
Solicits guest feedback and acknowledges guest preferences for future visits.
Answers the telephone in a professional manner and assist guests with any questions.
Handles all guest complaints with the utmost confidence, grace and concern for their satisfaction.
Upholds all safety standards of Alila Marea Beach Resort.
Is able to communicate verbally and in writing in English.
Is a team player and interacts with all guests and fellow Associates in a positive and friendly manner.