Spa Concierge

Devil's Thumb Ranch

4d • $17 - $18

About The Position

Devil's Thumb Ranch Resort & Spa is seeking a warm, detail-oriented Spa Concierge to be the face of the spa and help create exceptional guest experiences. This role is ideal for someone who is friendly, organized, and service-driven, with a passion for wellness and hospitality. From greeting guests to maintaining inviting, orderly spaces, you’ll ensure every visit to Ranch Creek Spa is seamless and memorable.

Requirements

• Outstanding customer service skills with a friendly and professional demeanor.
• Ability to anticipate guest needs and go above and beyond to create a positive experience.
• Strong communication and organizational skills in a fast-paced environment.
• Fluent in English, both written and verbal.
• Willingness to learn spa-specific systems and product knowledge.
• Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more.
• Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct.

Nice To Haves

• Previous hospitality or spa experience is a plus, but not required—training provided.

Responsibilities

• Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.
• Schedule spa appointments via phone, email, and in person with accuracy and efficiency.
• Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.
• Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.
• Offer recommendations and assistance in the spa boutique; restock products and support inventory management.
• Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).
• Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.
• Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.

Benefits

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable housing options are available for employees working a minimum of 35 hours per week, based on availability.
• Health, Dental, Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually—if FT, Year-Round employment status.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running, and mountain-biking workshops.
• Opportunities for continued education through tuition reimbursement and professional development programs.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees